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The Egg Theory – for Technologists

Having just read John Kirk’s thought-provoking article on “The Egg Theory – What Clients Really Want From Their Lawyers” (available for download from TechnoLawyer by clicking here) I did a bit of soul-searching to turn this around, and...

“Technical” Support

We’ve recently heard from several clients that their software companies are touting the benefits of having a technical support plan.  In some cases, those plans may be required if the customer owns and uses the software or application.  The plans may have various...

Resolutions for the New Year

We all know those old adages –  “An apple a day keeps the doctor away.” “See your dentist twice a year.” “Change the oil in your car every 3,000 miles.” There’s truth in these sayings: they and others like them keep us healthy and our lives running smoothly. But what...